I Resort Beach Hotel & Spa | Resort in Stalís
Resort in Stalida, Stalís
Located right on the sandy beach of Stalida, the 5-star I- Resort Beach Hotel offers elegantly decorated rooms. It includes a spa center and 2 restaurants. The air-conditioned rooms of I- Resort Beach Hotel Lounge feature parquet floors and light wood furnishings. They come with a satellite LCD TV, mini-bar and hairdryer. All rooms have balconies, while most of them enjoy Cretan Sea views. The 2 pools have wooden decks with free sun loungers and umbrellas. Facilities include 2 restaurants, as well as 2 bars, the main and the pool bar. I- Resort Beach Hotel is a few minutes’ walk from the center of Stalida. Heraklion airport is at 22 mi. Free private on-site parking is available. There is no ATM on the property but nearby.
I Resort Beach Hotel & Spa is located in Stalís.
This 146 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Business Services, Wellness Facilities, Bar, and several others. This is a 5 star rated property and has over 100 reviews with the average score of 9.1 . Coming to Stalís and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.
You can check the reviews and description of this 146 Bedrooms Resort if you want to learn more about this place in Stalís. These details are authentic, as they are provided by our partner, booking.com.
This I Resort Beach Hotel & Spa in Stalís is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “I Resort Beach Hotel & Spa”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.
Amenities
Facility Overview
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Restaurant
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Fruit
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Wine/Champagne
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Snack bar
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Bar
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Special diet meals (on request)
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Breakfast in the room
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Kid-friendly buffet
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Parking
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Private Parking
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Street parking
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Accessible parking
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Free parking
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Bathroom emergency cord
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Toilet with grab rails
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Wheelchair accessible
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Spa/Wellness packages
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Pedicure
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Fitness center
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Facial treatments
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Horseback riding
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Diving
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Cycling
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Entertainment staff
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Themed dinners
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Canoeing
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Bike tours
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Ping-pong
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Tennis court
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Turkish/Steam Bath
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Water sports facilities on site
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Beachfront
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Manicure
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Body treatments
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Fitness
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Yoga classes
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Tennis equipment
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Evening entertainment
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Spa facilities
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Spa
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Personal trainer
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Beach
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Live music/Performance
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Windsurfing
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Sauna
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Massage
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Locker rooms
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Beauty services
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Heating
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Air conditioning
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Non-smoking rooms
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Facilities for disabled guests
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Designated smoking area
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Elevator
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Family rooms
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Safe
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Wifi in all areas
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Smoke-free property
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ATM on site
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Ironing service
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Valet parking
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Dry cleaning
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24-hour front desk
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Babysitting/Child services
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Concierge
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Lockers
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Shuttle service
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Private check-in/out
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Room service
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Baggage storage
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Car rental
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Tour desk
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Shuttle service (additional charge)
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Strollers
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Daily housekeeping
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Fax/Photocopying
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Business center
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Laundry
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Invoice provided
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Free Wifi
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Wifi
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Internet
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Outdoor pool
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Outdoor pool (seasonal)
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Terrace
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Outdoor furniture
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Garden
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Sun deck
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Key card access
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24-hour security
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CCTV outside property
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Smoke alarms
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CCTV in common areas
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Security alarm
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Fire extinguishers
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Guests have the option to cancel any cleaning services for their accommodation during their stay
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Linens, towels, and laundry washed in accordance with local authority guidelines
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Use of cleaning chemicals that are effective against coronavirus
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Guest accommodation disinfected between stays
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All plates, cutlery, glasses, and other tableware sanitized
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Food can be delivered to guest accommodation
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Process in place to check health of guests
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Staff follow all safety protocols as directed by local authorities
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Access to healthcare professionals
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Thermometers for guests provided by property
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Shared stationery (e.g. printed menus, magazines, pens, paper) removed
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First aid kits available
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Hand sanitizer in guest accommodation and common areas
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Physical distancing rules followed
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Contactless check-in/out
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Mobile app for room service
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Screens or physical barriers between staff and guests in appropriate areas
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Cashless payment available
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Pool bar
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Beach chairs/Loungers
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Kids' pool
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Infinity pool
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Swimming pool
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Beach umbrellas
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Pool with view
Policies
Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.
Reviews
Room Arrangement
| Room Info | Facilities |
|---|---|
|
Gold Junior Suite Sea View
Room Type:
Suite
Room Size:
32 m2
|
Food & DrinkBottle of water, Tea/Coffee maker, Wine/ChampagneBathroomSlippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub or shower, Conditioner, Bathrobe, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroomGeneralHeating, Key card access, Air conditioning, Tile/Marble floor, Hypoallergenic, Soundproof, Fire extinguisher, Smoke Alarm, Safe, Laptop safe, Trash cans, Private entranceMedia & TechnologySatellite channels, Telephone, Radio, TV, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceOutdoorsBalcony, Outdoor furnitureLiving AreaSofa, Sitting areaViewView, Sea viewBedroomWardrobe or closet, Childrens' cribs, LinensKitchenCoffee machine, Wine glassesAccessibilityRaised toilet, Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor, Entire unit wheelchair accessibleRoom AmenitiesHypoallergenic pillow, Sofa bed, Clothes rack, Non-feather pillow, Socket near the bedPool and SpaPool towelsExclusive servicesFree gym access, Concierge servicesPhysical distancingSingle-room AC for guest accommodationCleanliness & disinfectionHand sanitizer |
|
Gold Sky Suite with Panoramic Sea View
Room Type:
Suite
Room Size:
46 m2
|
Food & DrinkBottle of water, Tea/Coffee maker, Wine/ChampagneBathroomSlippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub or shower, Conditioner, Bathrobe, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroomGeneralHeating, Key card access, Air conditioning, Tile/Marble floor, Hypoallergenic, Soundproof, Fire extinguisher, Smoke Alarm, Safe, Laptop safe, Trash cans, Private entranceMedia & TechnologySatellite channels, Telephone, Radio, TV, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceOutdoorsBalcony, Outdoor furnitureLiving AreaSofa, Sitting areaViewView, Sea viewBedroomWardrobe or closet, Childrens' cribs, LinensKitchenCoffee machine, Wine glassesAccessibilityRaised toilet, Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor, Entire unit wheelchair accessibleRoom AmenitiesHypoallergenic pillow, Clothes rack, Socket near the bed, Non-feather pillowPool and SpaPool towelsExclusive servicesFree gym access, Concierge servicesPhysical distancingSingle-room AC for guest accommodationCleanliness & disinfectionHand sanitizer |
|
Silver Junior Suite Land View
Room Type:
Suite
Room Size:
28 m2
|
Food & DrinkBottle of water, Tea/Coffee maker, Wine/ChampagneBathroomSlippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub or shower, Conditioner, Bathrobe, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroomGeneralHeating, Key card access, Air conditioning, Tile/Marble floor, Hypoallergenic, Soundproof, Fire extinguisher, Smoke Alarm, Safe, Laptop safe, Trash cans, Private entranceMedia & TechnologySatellite channels, Telephone, Radio, TV, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceOutdoorsBalcony, Outdoor furnitureLiving AreaSofa, Sitting areaViewGarden view, View, Mountain view, City viewBedroomWardrobe or closet, Childrens' cribs, LinensKitchenCoffee machine, Wine glassesAccessibilityRaised toilet, Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor, Entire unit wheelchair accessibleRoom AmenitiesHypoallergenic pillow, Sofa bed, Clothes rack, Non-feather pillow, Socket near the bedPool and SpaPool towelsExclusive servicesFree gym access, Concierge servicesPhysical distancingSingle-room AC for guest accommodationCleanliness & disinfectionHand sanitizer |
|
Gold Suite Sea View Private Pool
Room Type:
Suite
Room Size:
61 m2
|
Food & DrinkBottle of water, Tea/Coffee maker, Wine/ChampagneBathroomSlippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroomGeneralHeating, Key card access, Air conditioning, Tile/Marble floor, Hypoallergenic, Soundproof, Fire extinguisher, Smoke Alarm, Safe, Laptop safe, Trash cans, Private entranceMedia & TechnologySatellite channels, Telephone, Radio, TV, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceOutdoorsPrivate pool, Balcony, Outdoor furnitureLiving AreaSofa, Sitting areaViewView, Sea viewBedroomWardrobe or closet, Childrens' cribs, LinensKitchenCoffee machine, Wine glassesAccessibilityRaised toilet, Upper floors accessible by elevator, Entire unit located on ground floor, Accessible by elevatorRoom AmenitiesHypoallergenic pillow, Sofa bed, Clothes rack, Non-feather pillow, Socket near the bedPool and SpaPool with a view, Pool towelsExclusive servicesFree gym access, Concierge servicesPhysical distancingSingle-room AC for guest accommodationCleanliness & disinfectionHand sanitizer |
|
Silver Double Land View
Room Type:
Double
Room Size:
22 m2
|
Food & DrinkBottle of water, Tea/Coffee maker, Wine/ChampagneBathroomSlippers, Shower, Towels, Toilet, Body soap, Bathtub or shower, Conditioner, Bathrobe, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroomGeneralHeating, Key card access, Air conditioning, Tile/Marble floor, Hypoallergenic, Soundproof, Fire extinguisher, Smoke Alarm, Safe, Laptop safe, Trash cans, Private entranceMedia & TechnologySatellite channels, Telephone, Radio, TV, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceOutdoorsBalcony, Outdoor furnitureViewGarden view, View, Mountain view, City viewBedroomWardrobe or closet, Childrens' cribs, LinensKitchenCoffee machine, Wine glassesAccessibilityRaised toilet, Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor, Entire unit wheelchair accessibleRoom AmenitiesHypoallergenic pillow, Clothes rack, Socket near the bed, Non-feather pillowPool and SpaPool towelsExclusive servicesFree gym access, Concierge servicesPhysical distancingSingle-room AC for guest accommodationCleanliness & disinfectionHand sanitizer |
|
Silver Double Side Sea View
Room Type:
Double
Room Size:
20 m2
|
Food & DrinkBottle of water, Tea/Coffee maker, Wine/ChampagneBathroomSlippers, Shower, Towels, Toilet, Body soap, Bathtub or shower, Conditioner, Bathrobe, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroomGeneralHeating, Key card access, Air conditioning, Tile/Marble floor, Hypoallergenic, Soundproof, Fire extinguisher, Smoke Alarm, Safe, Laptop safe, Trash cans, Private entranceMedia & TechnologySatellite channels, Telephone, Radio, TV, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceOutdoorsBalcony, Outdoor furnitureViewView, Sea viewBedroomWardrobe or closet, Childrens' cribs, LinensKitchenCoffee machine, Wine glassesAccessibilityRaised toilet, Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor, Entire unit wheelchair accessibleRoom AmenitiesHypoallergenic pillow, Clothes rack, Socket near the bed, Non-feather pillowPool and SpaPool towelsExclusive servicesFree gym access, Concierge servicesPhysical distancingSingle-room AC for guest accommodationCleanliness & disinfectionHand sanitizer |
|
Gold Double Sea View
Room Type:
Double
Room Size:
22 m2
|
Food & DrinkBottle of water, Tea/Coffee maker, Wine/ChampagneBathroomSlippers, Shower, Towels, Toilet, Body soap, Bathtub or shower, Conditioner, Bathrobe, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroomGeneralHeating, Key card access, Air conditioning, Tile/Marble floor, Hypoallergenic, Soundproof, Fire extinguisher, Smoke Alarm, Safe, Laptop safe, Trash cans, Private entranceMedia & TechnologySatellite channels, Telephone, Radio, TV, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceOutdoorsBalcony, Outdoor furnitureViewView, Sea viewBedroomWardrobe or closet, Childrens' cribs, LinensKitchenCoffee machine, Wine glassesAccessibilityRaised toilet, Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor, Entire unit wheelchair accessibleRoom AmenitiesHypoallergenic pillow, Clothes rack, Socket near the bed, Non-feather pillowPool and SpaPool towelsExclusive servicesFree gym access, Concierge servicesPhysical distancingSingle-room AC for guest accommodationCleanliness & disinfectionHand sanitizer |
|
Silver Triple Open Plan Land View
Room Type:
Triple
Room Size:
30 m2
|
Food & DrinkBottle of water, Tea/Coffee maker, Wine/ChampagneBathroomSlippers, Shower, Towels, Toilet, Body soap, Bathtub or shower, Conditioner, Bathrobe, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroomGeneralHeating, Key card access, Air conditioning, Tile/Marble floor, Hypoallergenic, Soundproof, Fire extinguisher, Smoke Alarm, Safe, Laptop safe, Trash cans, Private entranceMedia & TechnologySatellite channels, Telephone, Radio, TV, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceLiving AreaSofa, Sitting areaViewGarden view, Pool view, ViewBedroomWardrobe or closet, Childrens' cribs, LinensKitchenCoffee machine, Wine glassesOutdoorsOutdoor furniture, TerraceAccessibilityRaised toilet, Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor, Entire unit wheelchair accessibleRoom AmenitiesHypoallergenic pillow, Sofa bed, Clothes rack, Non-feather pillow, Socket near the bedPool and SpaPool towelsExclusive servicesFree gym access, Concierge servicesPhysical distancingSingle-room AC for guest accommodationCleanliness & disinfectionHand sanitizer |
|
Silver Family Two Bedroom Land View
Room Type:
Quad
Room Size:
35 m2
|
Food & DrinkBottle of water, Tea/Coffee maker, Wine/ChampagneBathroomSlippers, Shower, Towels, Toilet, Body soap, Bathtub or shower, Conditioner, Bathrobe, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroomGeneralHeating, Key card access, Air conditioning, Tile/Marble floor, Hypoallergenic, Soundproof, Fire extinguisher, Smoke Alarm, Safe, Laptop safe, Trash cans, Private entranceMedia & TechnologySatellite channels, Telephone, Radio, TV, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceLiving AreaSofa, Sitting areaViewGarden view, Pool view, View, Sea viewBedroomWardrobe or closet, Childrens' cribs, LinensKitchenCoffee machine, Wine glassesOutdoorsOutdoor furniture, TerraceAccessibilityRaised toilet, Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor, Entire unit wheelchair accessibleRoom AmenitiesHypoallergenic pillow, Sofa bed, Clothes rack, Non-feather pillow, Socket near the bedPool and SpaPool towelsExclusive servicesFree gym access, Concierge servicesPhysical distancingSingle-room AC for guest accommodationCleanliness & disinfectionHand sanitizer |
|
Copper Double Side Sea View
Room Type:
Double
Room Size:
22 m2
|
Food & DrinkBottle of water, Tea/Coffee maker, Wine/ChampagneBathroomSlippers, Shower, Towels, Toilet, Body soap, Bathtub or shower, Conditioner, Bathrobe, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroomGeneralHeating, Key card access, Air conditioning, Tile/Marble floor, Hypoallergenic, Soundproof, Fire extinguisher, Smoke Alarm, Safe, Laptop safe, Trash cans, Private entranceMedia & TechnologySatellite channels, Telephone, Radio, TV, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceOutdoorsBalcony, Outdoor furnitureViewView, Sea viewBedroomWardrobe or closet, Childrens' cribs, LinensKitchenCoffee machine, Wine glassesAccessibilityAdapted bath, Raised toilet, Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor, Roll-in shower, Entire unit wheelchair accessible, Toilet with grab railsRoom AmenitiesHypoallergenic pillow, Clothes rack, Socket near the bed, Non-feather pillowPool and SpaPool towelsPhysical distancingSingle-room AC for guest accommodationCleanliness & disinfectionHand sanitizer |
|
Copper Junior Suite Land View
Room Type:
Suite
Room Size:
35 m2
|
Food & DrinkBottle of water, Tea/Coffee maker, Wine/ChampagneBathroomSlippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub or shower, Conditioner, Bathrobe, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroomGeneralHeating, Key card access, Air conditioning, Tile/Marble floor, Hypoallergenic, Soundproof, Fire extinguisher, Smoke Alarm, Safe, Laptop safe, Trash cans, Private entranceMedia & TechnologySatellite channels, Telephone, Radio, TV, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceOutdoorsBalcony, Outdoor furnitureViewGarden view, View, Mountain view, City viewBedroomWardrobe or closet, Childrens' cribs, LinensKitchenCoffee machine, Wine glassesAccessibilityRaised toilet, Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor, Entire unit wheelchair accessibleRoom AmenitiesHypoallergenic pillow, Clothes rack, Socket near the bed, Non-feather pillowPool and SpaPool towelsPhysical distancingSingle-room AC for guest accommodationCleanliness & disinfectionHand sanitizer |
|
Gold Executive Sea View
Room Type:
Suite
Room Size:
35 m2
|
Food & DrinkBottle of water, Tea/Coffee maker, Wine/ChampagneBathroomSlippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub or shower, Conditioner, Bathrobe, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroomGeneralHeating, Key card access, Air conditioning, Tile/Marble floor, Hypoallergenic, Soundproof, Fire extinguisher, Smoke Alarm, Safe, Laptop safe, Trash cans, Private entranceMedia & TechnologySatellite channels, Telephone, Radio, TV, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceOutdoorsBalcony, Outdoor furnitureLiving AreaSitting areaViewPool view, View, Sea viewBedroomWardrobe or closet, Childrens' cribs, LinensKitchenCoffee machine, Wine glassesAccessibilityRaised toilet, Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor, Entire unit wheelchair accessibleRoom AmenitiesHypoallergenic pillow, Clothes rack, Socket near the bed, Non-feather pillowPool and SpaPool towelsPhysical distancingSingle-room AC for guest accommodationCleanliness & disinfectionHand sanitizer |
|
Gold Star Suite with Private Pool
Room Type:
Suite
Room Size:
68 m2
|
Food & DrinkBottle of water, Tea/Coffee maker, Wine/ChampagneBathroomSlippers, Shower, Towels, Toilet, Toothbrush, Body soap, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Toilet paper, Free toiletries, Walk-in shower, Hairdryer, Shower cap, Shampoo, Private bathroomGeneralHeating, Key card access, Air conditioning, Tile/Marble floor, Hypoallergenic, Soundproof, Fire extinguisher, Smoke Alarm, Safe, Laptop safe, Trash cans, Private entranceMedia & TechnologySatellite channels, Telephone, Radio, TV, Flat-screen TVServicesWake-up service/Alarm clock, Wake-up serviceOutdoorsPrivate pool, Balcony, Outdoor furnitureLiving AreaSitting areaViewView, Sea viewBedroomWardrobe or closet, Childrens' cribs, LinensKitchenCoffee machine, Wine glassesAccessibilityRaised toilet, Upper floors accessible by elevator, Entire unit located on ground floor, Accessible by elevatorRoom AmenitiesHypoallergenic pillow, Sofa bed, Clothes rack, Non-feather pillow, Socket near the bedPool and SpaPool with a view, Pool towelsPhysical distancingSingle-room AC for guest accommodationCleanliness & disinfectionHand sanitizer |
FAQ's
Is this Stalida resort pet-friendly for guests?
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.
What time is check-in & check-out at Stalida resort?
Check-in time for Stalida resort starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
Does the Stalida resort have a swimming pool?
Yes, this Stalida resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
How much does it cost per night to stay in Stalida resort?
Best-rates for the Stalida resort starts from $219 per night with includes Ocean View, Accessibility, Business Services, Oceanfront, Security/Safety, Wellness Facilities, Bar, Entertainment, Internet, Wheelchair Accessible, Spa, Fireplace/Heating, Toiletries, Pool, View, Balcony/Terrace, Transportation/Shuttle, Breakfast, Child Friendly, Laundry, Parking, Sports/Activities, Restaurant, Guest Services, Hot Tub, Air Conditioner, Designated Smoking Area with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.
Is Stalida resort a family-friendly place to stay?
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
Is the Stalida resort wheelchair accessible or offer services for disabled guests?
Based on the information received from our partner, the Stalida resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
What is the minimum night stay policy for the Stalida resort?
Based on the information reported by the owner or manager, the Stalida resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
What cancellation policy is in place for Stalida resort?
Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.